Last Updated: 2024-11-09
TERMS Of SERVICES
Welcome to ai.hlrihub.com! By using our platform, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
1. Acceptance of Terms
By registering on our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
2. User Registration and Responsibilities
- Users must register for an account and verify their email address
- Users are required to enter accurate personal and payment information, including their real address and credit card details
- Users can add multiple credit cards and manage their auto-recharge preferences
- Users are responsible for maintaining the confidentiality of their account credentials
- Users must ensure their use of AI services complies with all applicable laws and regulations
3. Services Offered
3.1 Current Services
- Inbound AI Voice Call handling for websites and phone systems
- AI-powered call routing and response
- Voice transcription and analysis
- Custom AI integration services
3.2 Future Services (Subject to Availability)
- Outbound AI calling capabilities
- AI-powered website chat support
- Lead engagement texting AI
- Additional AI communication channels
- Custom AI model training and deployment
- Integration with third-party platforms and CRM systems
4. AI Service Usage and Limitations
4.1 Service Implementation
- Users must complete necessary setup procedures for each AI service
- Implementation may require providing training data or knowledge base information
- Custom workflows and decision trees may need to be defined
- Users are responsible for providing accurate information for AI training
4.2 Usage Guidelines
- AI services must not be used for illegal or fraudulent purposes
- Users must disclose to their customers when they are interacting with AI
- Users must obtain necessary consents for recording or processing communications
- AI services must not be used to discriminate or harass
4.3 Service Limitations
- AI responses are generated based on provided training data and may not be perfect
- Voice recognition accuracy depends on various factors including accent and audio quality
- Service availability may be affected by network conditions or system maintenance
- AI models may require periodic updates or retraining
5. Onboarding Process
- Upon adding a new AI service, users must complete related questionnaires
- Manual onboarding will be performed by our team
- Setup fees will be charged and communicated before proceeding
- The minimum balance required for initial usage is $605
- Additional configuration may be required for specific AI services
6. Payment and Billing
- All invoices must be paid immediately
- Users must maintain a pre-charged balance
- Service costs are deducted in real-time based on usage
- Different AI services may have different pricing structures
- Usage is billed based on:
- Number of interactions (calls, chats, texts)
- Duration of interactions
- AI model complexity and usage
- Data processing and storage
- Custom integration requirements
7. Service Monitoring and Reporting
- Users receive detailed usage reports for all AI services
- Performance metrics are available for each service type
- Analytics include interaction success rates and user satisfaction
- Custom reporting options available upon request
8. Data Usage and AI Training
- User data may be used to improve AI service quality
- Custom AI models may be created for specific use cases
- Training data must be provided in specified formats
- Users retain ownership of their custom training data
- Aggregate anonymized data may be used for service improvements
9. Service Level Agreements
- AI service availability target: 99.9% uptime
- Response time guarantees vary by service type
- Support response times based on severity level
- Service credits may be issued for sustained downtime
- Regular maintenance windows will be communicated
10. Compliance and Security
- AI services comply with relevant privacy laws
- Data processing follows industry security standards
- Regular security audits are performed
- Users must comply with all applicable regulations
- Encryption is used for data transmission and storage
11. Intellectual Property
- Users retain rights to their custom AI configurations
- Platform and AI technology remain property of HLRIHUB
- Custom integrations may be subject to additional terms
- Users grant limited license to process their data
12. Disclaimer and Liability
- AI services are provided “as is”
- No guarantee of perfect accuracy or understanding
- Limited liability for AI interpretation errors
- Users responsible for reviewing AI interactions
- Service improvements made continuously but not guaranteed
13. Termination
- Either party may terminate with notice
- Remaining balance will be refunded
- User data will be handled per privacy policy
- Custom AI configurations may be archived
- Transition support available upon request
14. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Users will be notified of significant changes via email or platform notifications.
15. Governing Law
These Terms of Service shall be governed by the laws of Ontario, Canada.
16. Contact Information
If you have questions about these Terms of Service, please contact us at in**@hl***.com