Is there a How-To-Guide when you first getting started?
Yes! Click here to access the how-to guide to give you step-by-step instructions to set up your account and your agent.
What do I do if we are not seeing call counts track correctly?
All call reports will be visible in your dashboard if you don’t see the report of a single call do reach out to in**@hl*****.com
Can I purchase more credits?
It depends on the model you’re using. If it’s the real-time API, it’s limited to Azure’s voices. Otherwise, you can choose from a variety of different voices.
Does HLRI-AI offer SMS campaigns?
At this time, we do not offer SMS campaigns.
Can HLRI-AI speak French, German or Spanish?
Yes, we offer Realtime API which includes multilingual agent.
Can I schedule calls?
Yes, We do offer scheduling calls but it is still under development.
What does it mean when I get a conversion?
A conversion means that a client has confirmed an appointment. For each conversion you will get an email notification! Check out the transcripts from the call report.
What is the daily call limit?
Unlike other providers and platforms, we don’t apply any limit to your incoming calls. your agent will be able to take 10 calls at a time.
What counts as usage against my balance?
All answered incoming calls count as usage, with the breakdown available in real time. Charges apply for AI, call provider, and cloud computing.
Why are my call convergence so low?
There can be lots of reasons, from poor Prop performance to choice of prompt, to quality of leads. if you need technical investigation do reach out to in**@hl***.com
Can I test my agent before running a campaign?
When we onboard your agent, we provide you with a phone number that you can use directly in your advertisements or forward your own phone number to. You can run as many test calls as you want.
Why does Agent ignore my advice?
At this time, any advice you type in the Advice to AI section competes with the underlying advice from the script type you select.
Do credits roll over to the next month?
Yes, credits roll over to the next month.
Can I create individual accounts for my team to gain access?
you will have to share the same account and your team would need the login credentials.
Can I change the voice of the agent?
It depends on the model you’re using. If it’s the real-time API, it’s limited to Azure’s voices. Otherwise, you can choose from a variety of different voices.
What is followupboss?
Follow Up Boss is where real estate teams break free from the constraints of traditional CRMs and build the unique systems they need to grow into thriving businesses. Connect to HLRI-AI to followupboss by entering the required credentials after selecting the app. if you need help onn how to get the credentials you can directly contact Followupboss.
Do you sell Leads?
We do not sell leads directly, but we offer a service called Marketing Management. This is an additional service to HLRI-AI, and you can add it to your account when purchasing the AI plan.
How do we know how much credits we have left from monthly balance?
You can always keep track of your balance on your dashboards and the expense management page. You can also view the breakdown of balance usage on the call report page.
Can I modify the AI script?
When we setup your account we adjust the script based on your business needs, and we do this for you for the first time, The created scripts are not editable to ensure consistency among users. changes can be applied by small charges through available service request in your dashboard, also you can layer on custom advice of your agent if you choose, but it will compete with the underlying script.
If you want to join the beta users of our new agent manager to build your own agent, contact in**@hl***.com
Is there specific times during the day that are restricted to run campaigns?
Yes, your calling is restricted between the hours of 9:00 pm and 8:00 a.m. in the prospect’s local time.
Can the agent detect decline name based on the info I have on my CRM?
Why my agent is slow to respond to a call?
This happens during high traffic time with calls on occasion –especially with test calls. The test calls force themselves upon the servers and jump the queue, which can actually cause worse latency compared to the regular campaigns that wait their turn.
That said, we have had latency on campaign calls before. If you suspect latency, please export your affected campaign’s CSV and email as an attachment to in**@hl***.com so we can investigate and restore your credit quota.
HLRI-AI is also sometimes slower when she’s processing a lot of advice. The recommended limit as of right now is 1800 words.
What do we do if we need to reset our password or forgot?
If you cannot remember your current password use this link to change it.
How do we update our subscription / billing info?
You have full access to add or update credit cards in your dashboard. If you wish to remove a credit card, you need to add a new one, set it as the primary credit card, and then ask us to remove the old one.